Returns & Refunds Policy

At Zeriya Skincare, every batch is lovingly handcrafted in small quantities right here in Sydney, Australia.

Change of Mind & Unopened Items

Due to strict hygiene standards, we cannot accept returns or offer refunds for opened or used skincare products due to change of mind.

Unopened items in original condition may be returned within 14 days of delivery. Customers are responsible for return shipping costs.

Damaged or Faulty Items

Under Australian Consumer Law, if your order arrives damaged or faulty, please contact us at hello@zeriyaskincare.com.au within 7 days with photos and your order number. We will arrange a replacement or full refund.

Adverse Reactions

We recommend patch testing before use. If you experience an unexpected reaction, discontinue use and contact us so we can support you.